Return Policy

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is damaged, defective, wrong item, or missing parts upon delivery.

• You must notify us within 48 hours of receiving the product.

• The product must be unused, in its original packaging, and in the same condition as received.

• You must provide proof of purchase (invoice/order confirmation).

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, etc.)

• Personal care items (e.g., makeup, skin care, grooming products)

• Digital products or software (e.g., apps, codes, subscriptions)

• Items marked as Final Sale

• Products damaged due to customer misuse

3. Return Process

1. Contact Us at:

   • Email: support@malaisamart.store

   • Phone: 09638653696

2. Describe the issue and attach photos or video as evidence.

3. Our support team will verify and approve your request if eligible.

4. Once approved, we will arrange a pickup or instruct you where to return the item.

5. We will notify you once your return is received and inspected.

4. Refunds

• Refunds are issued after returned items are inspected.

• Approved refunds will be processed to your original payment method or as store credit.

• Refund processing time: 3 to 7 business days.

5. Exchange Policy

• If you receive a defective or incorrect item, we’ll replace it with the correct product at no extra cost.

• Exchanges are subject to product availability.

6. Shipping Costs

• If the return is due to our error (e.g., defective or wrong item), we will cover the return shipping costs.

• If returning for other reasons (e.g., you changed your mind), you are responsible for return shipping costs.

7. Cancellations

• Orders can be canceled before they are shipped.

• If your order has already been shipped, you must follow the return process.

8. Contact Information

For return-related queries, please contact us:

• Email: support@malaisamart.store

• Phone: 09638653696